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REFUND & RETURN POLICY
Barkergang – Transparency & Quality Guaranteed
At Barkergang, founded and led by Richard Nevins Quiroz, we stand behind every pair of footwear we ship. If you are not 100% satisfied with your purchase, our return process is designed to be straightforward and fair.
- AT-A-GLANCE SUMMARY (Transparency Table)
Policy Detail | Specification |
Return Window | 60 Days from the date of delivery |
Restocking Fee | $0.00 (None) |
Return Processing Fee | $0.00 (None) |
Refund Amount | 100% of the original product price |
Return Shipping Cost | Paid by the Customer (Actual carrier rates) |
- ELIGIBILITY CRITERIA
To receive a full refund, returned items must meet the following “Like-New” standards:
- Unworn & Unused: Soles must be clean; the upper material must show no creases or signs of wear.
- Original Condition: Items must be in the same condition as received.
- Original Packaging: Shoes must be returned in their original branded shoebox, placed inside a protective outer shipping box.
- THE BARKERGANG “NO HIDDEN FEE” PROMISE
We believe in honest pricing.
- We DO NOT charge restocking fees.
- We DO NOT charge “handling” fees for returns.
- The only cost you incur is the actual shipping postage to send the item back to our Texas warehouse.
- HOW TO INITIATE A RETURN (3-Step Process)
- Request: Email support@barkergang.com with your Order Number and the reason for the return.
- Ship: Once approved, we will provide you with the return shipping address. Pack the item securely and ship it using your preferred carrier.
- Refund: Once we receive and inspect your return (typically within 48 hours of arrival), your refund will be processed immediately.
- DAMAGED OR INCORRECT ITEMS
If we made a mistake (sent the wrong size/style) or if the item arrived damaged:
- Contact us immediately at support@barkergang.com with photos of the issue.
- Barkergang will cover all shipping costs to correct the error or provide a full refund.
- REFUND TIMELINE
Approved refunds are credited back to your original payment method. While we process refunds instantly upon inspection, please allow up to 8 business days for your bank or credit card issuer to reflect the balance.
OFFICIAL CONTACT INFORMATION
Company Name: Barkergang
Owner: Richard Nevins Quiroz
Address: 4958 Hagood Ave, El Paso, TX 79906, United States
Email: support@barkergang.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)